This page is an English translation of the French privacy policy. In case of discrepancy, the French version prevails.
This policy explains which personal data are collected on this website, why, how long they are kept and what your rights are. It is deliberately written in plain language.
Who processes your data
- Controller
- PROCESS UP PTE. LTD. (UEN 202629759W)
- Registered office
- 10 Anson Road, #12-08, International Plaza, Singapore 079903
- Personal data contact (DPO)
- Ambre Henric, director, appointed Data Protection Officer under the PDPA
contact@processup.pro
The company is established in Singapore and its services are aimed at people located in Asia. For anyone located in the European Union, in accordance with Article 3(2) of the GDPR, that regulation applies in full to the processing described below. As a Singapore company, PROCESS UP PTE. LTD. is also subject to Singapore's Personal Data Protection Act 2012 (PDPA): the section "Your rights under the PDPA" below sets out what this means.
What we collect, and why
| Situation | Data | Purpose | Legal basis |
|---|---|---|---|
| Contact / free audit form | Full name and email (required); phone, agency name, agency website, team size, main need, message, pasted action plan (optional); language of the page you were viewing (filled in automatically) | Reply to your request and prepare the first conversation | Pre-contractual steps taken at your request (Art. 6(1)(b)) |
| Action plan request | First name, email, line of business (required); agency name (optional); language of the page you were viewing (filled in automatically) | Give you access to the action plan and email you the link, in your language | Consent (Art. 6(1)(a)) |
| Simulator answers attached to a form | Only if you tick the box "Attach my simulator answers": leads per month, admin hours, team size, target listings, calculated estimate. Otherwise, nothing is sent. | Personalise the action plan or prepare the audit | Consent (Art. 6(1)(a)) |
| Submission of either form | Date and time at which you ticked the consent box | Keep proof of your consent | Obligation to demonstrate consent (Art. 7(1)) |
| Booking an appointment | Name, email, chosen slot, any information you add | Organise the appointment and send you the invitation | Pre-contractual steps (Art. 6(1)(b)) |
| Browsing the website | Host's technical logs (IP address, date, page viewed) | Security and proper functioning of the website | Legitimate interest (Art. 6(1)(f)) |
No field is collected without your knowledge. Optional fields are marked as such: you may leave them empty.
What we do not do
- No cookies or trackers set by this website, no storage on your device. One single exception, at your initiative: the Google Calendar booking module, which only loads if you click "Show the Google calendar" (see below).
- No audience measurement and no advertising tools.
- No sale, rental or transfer of your data to anyone.
- No unsolicited newsletter: you are only contacted about your request.
- No automated decision-making or profiling.
Who can access it
Your data are processed by Ambre Henric. They pass through the following technical service providers, who act as processors:
| Provider | Role | Location |
|---|---|---|
| Vercel Inc. | Website hosting and technical logs | United States |
| Google LLC (Gmail, Google Calendar, Google Meet) | Receiving the messages sent through the forms, sending the email containing the link to your action plan, appointment booking, video calls | United States / EU |
| Airtable Inc. | Storing and tracking the requests received | United States |
Some of these providers are established in the United States. Transfers rely on the Data Privacy Framework or on the European Commission's standard contractual clauses, depending on the provider.
Where your data are accessed
PROCESS UP PTE. LTD. has its registered office in Singapore and its director works from Thailand. Your data, hosted by the providers above, are therefore accessed from these two countries, which do not benefit from an adequacy decision of the European Commission. The data do not leave the servers of the providers listed above: they are accessed there remotely, by the only authorised person, with personal credentials and two-factor authentication. For any question about how this access is safeguarded, write to the contact address.
Google Calendar booking module
The contact section offers a booking module provided by Google. It does not load automatically: it only appears if you click the "Show the Google calendar" button. From that click, your IP address is sent to Google and Google may set a cookie on your device (in particular the "NID" cookie, governed by Google's privacy policy). Your click counts as consent to this loading, for the current visit only: we do not remember this choice. If you would rather avoid it, simply use the contact form or write directly to contact@processup.pro: no data is sent to Google in that case.
How long we keep it
- Request with no business follow-up: 3 years from the last exchange.
- Current or past client relationship: the length of the relationship, then 5 years (accounting and contractual obligations).
- Host's technical logs: 12 months at most.
At the end of these periods, the data are deleted or anonymised.
Your rights
You have the following rights over your data at any time:
- Access: obtain a copy of the data concerning you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: ask for your data to be deleted.
- Restriction: ask for processing to be frozen.
- Objection: object to processing based on legitimate interest.
- Portability: receive your data in a machine-readable format.
- Withdrawal of consent: at any time, where processing is based on it.
To exercise these rights, write to contact@processup.pro. You will receive a reply within one month. No justification will be asked of you for a deletion request.
Your rights under the PDPA (Singapore)
Because PROCESS UP PTE. LTD. is a Singapore company, the Personal Data Protection Act 2012 applies to all the processing described here, whatever your country. In practice:
- A designated Data Protection Officer, Ambre Henric, answers your questions: contact@processup.pro.
- Your data are only collected for the purposes stated in the table above, and you are informed at the time of collection.
- You can withdraw your consent at any time by simple email. We will then tell you the consequences of this withdrawal (for example, that we can no longer send you the document requested), then stop the processing concerned.
- You can ask for access to and correction of your data. Reply within 30 days.
- We do not keep your data beyond the periods stated above.
- Transfers outside Singapore: we make sure that the providers hosting your data offer a standard of protection comparable to that of the PDPA.
- Recourse: you can refer the matter to Singapore's Personal Data Protection Commission, pdpc.gov.sg.
Complaints
If you believe your rights are not being respected, you can lodge a complaint with the supervisory authority of your country of residence. In France, this is the CNIL: cnil.fr/fr/plaintes, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.
Security
The website is served exclusively over HTTPS. Access to the tools containing your data is protected by personal credentials and two-factor authentication wherever the provider allows it. The data are only accessible to people who need to know them to handle your request.
Changes to this policy
This policy may be amended to reflect changes to the website or to regulations. The date of the last update is shown below. In the event of a substantial change, you will be informed the next time you get in touch.
Last updated: 13 October 2026.